Return & Shipping Policy

RETURNS: 

We accept returns within 14 days of the delivery date. Unfortunately we do not accept returns that are past the 14 day delivery time frame.

*Customer is responsible for return shipping, we do not provide return labels. We recommend mailing your return using a carrier that offers tracking services so you know when the return has been delivered.

Due to sanitary reasons, items being returned must be in the original condition that it was sent, with no sign of visible wear such as: Makeup, Deodorant Stains, Fragrances, etc. Otherwise the return will be rejected by our return department. We kindly ask you to package the item with care in the original form it was sent.

Any item purchased using a discount code is non-refundable (including all items marked as Final Sale).

To start a return claim, please email Shopwestendla@gmail.com

West End reserves the right to reject any return that is not within the 14 day return window and not in the original condition it was sent.

SHIPPING: 

Please allow 1-2 business days, for us to process and ship your order. 

We process and ship out orders Monday - Friday and are closed on Saturdays, Sundays, and National Holidays. 

Once your order has been shipped and tracking information has been provided. 

West End reserves the right to not be responsible for any lost or stolen packages.